Are you all set to buy holiday packages with Logitravel? If not, we suggest you check the second part of this tips package. If you want to take a step forward and learn more about the to do list of the departure day, transfers and accommodations, have a look at this third chapter on buying travel packages with Logitravel!
GET TO THE AIRPORT WITH ENOUGH TIME
If your taking a national flight, you must arrive at the airport at least 90 minutes before departure. If, on the other hand, your going on an international flight, check in counters usually open 2 hours before departure and close 60 minutes before. Please be aware that airlines can deny boarding to passengers who arrive late to check-in. And if your trip includes a visa you must show up 3 hours before and go to the providers desk to pick it up.
PARKING AT THE AIRPORT
Almost all providers offer their customers a long-stay parking service near the airport at special prices. You will find all the information you need at the airport’s website.
I ARRIVED AT THE DESTINATION AIRPORT, WHAT NEXT?
Everything will depend on the services you hired:
If you hired a transfer service, your reservation voucher/documentation will show you the pick up point. In all cases, we will provide the driver’s phone number just in case you have to call them or you can’t find the meeting point.
If you hired a car service, you will find the location of the rental car office in the voucher/documentation . They are usually located at the exit of the terminal, although depending on the company, it may be somewhere different.
TRANSFERS INCLUDED IN THE BOOKING
It is very important to have your booked transfers under control. If your holiday package includes transfers, they will be waiting for you with a sign at the airport. They will include the name of the provider to take you to the hotel. With that same driver you must set up a meeting point for the return trip to the airport. You must bear in mind that not all travel packages include transfers, so remember to check the documentation before leaving.
PRINTING OFF THE TRANSFER VOUCHERS
When adding a transfer to our holiday packages, you will usually be asked to print two different vouchers, one for the outbound and one for the return. When we send you these vouchers by email, they are sent in duplicate, with the corresponding dates, so that they can be printed directly and presented to the driver at the meeting point.
WHAT IF THE TRANSFER DOESN’T SHOW UP?
The first thing to do is verify that you have this service included. Normally they will be waiting for you in the arrivals hall, once you have collected your luggage. If you still can’t find it, you can call the driver on the contact number that appears on the voucher.
If you can’t reach them, you should contact us to find out what happened and we will give you a solution as soon as possible.
OVERBOOKING AT THE HOTEL?
It is unlikely that you find overbooking at the hotel, but it can happen. If it were the case that upon arrival there are no rooms available, they should give you an alternative accommodation, with the same or higher category and the board you booked. For any inconvenience, we recommend you contact us to find a solution as soon as possible.
CHANGE OF HOTEL AT DESTINATION
If, once in the destination, you don’t like the hotel you booked or you have any inconvenience, it is possible to request a change of hotel. Not all our holiday packages have the same conditions, so you must bear in mind that the hotel of the initial reservation may not allow cancellations. It is necessary to check if it entails an extra cost; as well as the rate of the new hotel you want to change to.
With all these tips you will not find any problem the day you start your holiday. Remember to contact us if any questions arise regarding your holiday packages, and we will be more than happy to help!